Terms of Service | QuikaChat

Agreement

These Terms of Service ("Terms") are an agreement between AIVRAX.io ("QuikaChat", "we", "us") and the company or person that uses QuikaChat ("you"). By requesting a trial, creating an account or using the service you agree to these Terms. If you accept on behalf of a company, you confirm you have authority to bind it.

The service

QuikaChat is a hosted platform that includes live chat, shared inbox, leads, tickets, knowledge base, email, team tools, attendance, analytics, profit and loss and fleet management. Which features you can use depends on your package, as described on our pricing page.

Accounts and workspaces

Each company has its own workspace. The owner of the workspace controls which users are added and what each user can access.
You must give accurate information and keep your login details secure. You are responsible for activity under your account.
Tell us promptly at contact@akbhojani.com if you suspect unauthorised access.

Free trial

A free trial lasts 7 days from the moment we approve your workspace.
When you request a trial we create a company workspace for you. The trial starts only after we approve it, and gives you access to the package you selected.
The trial ends automatically after 7 days and access pauses unless you subscribe. We keep trial data for 30 days after it ends, then may delete it.
We may limit trials to one per company, and may refuse or end a trial that we reasonably believe is being abused.
No payment is taken for a trial, so the refund policy does not apply to it.

Subscriptions and payment

Packages are billed monthly in US dollars in advance, and renew automatically until cancelled.
Prices exclude taxes unless stated. You are responsible for applicable taxes, duties and bank fees.
Package limits (such as agents, brands, chats, leads, history and analytics) are listed on the pricing page. If you reach a limit we will contact you to choose a suitable package.
We may change prices with at least 30 days' notice. The change applies from your next billing period.
If a payment fails we may suspend access after reasonable notice until it is paid.
Refunds are covered by our Refund Policy.

Your data

You own the content you and your users put into QuikaChat ("Customer Data"). You give us the right to host and process it only to provide and secure the service.
You are responsible for having the right to use Customer Data, including a lawful basis to collect visitors' information and any notices or consents required on your own website.
How we handle personal information is described in our Privacy Policy.
You can export or delete your data on request while your account is active.

Acceptable use

You must follow our Acceptable Use Policy. We may suspend or remove content or accounts that break it.

Third-party services

QuikaChat may connect to third-party services you choose, such as your own email provider. Those services have their own terms, and we are not responsible for them.

Our intellectual property

We and our licensors own the QuikaChat software, design and brand. These Terms give you a limited, non-exclusive, non-transferable right to use the service during your subscription. You may not copy, resell, reverse engineer or build a competing product from it, except where the law allows.

Availability and support

We work to keep the service available and secure, but do not promise it will be uninterrupted or error-free. We may perform maintenance and will try to give notice of planned downtime. Support is provided as described for your package.

Suspension and termination

You can cancel at any time. Cancellation stops future renewals and access continues until the end of the paid period.
We may suspend or end access if you materially breach these Terms, fail to pay, or use the service unlawfully, normally after notice where reasonable.
After termination we may delete your workspace data after a reasonable period. You can ask for an export before that.

Disclaimers

The service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement. Reports such as profit and loss and fleet summaries are tools to help you organise your own records and are not accounting, tax or legal advice.

Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.

Indemnity

You will defend and compensate us against third-party claims arising from your Customer Data or your breach of these Terms or the law.

Changes to these Terms

We may update these Terms. If a change is material we will notify you in advance by email or in the app. Continuing to use the service after the change means you accept it.

Governing law

These Terms are governed by the laws of your country of residence, and the courts of that place have exclusive jurisdiction, except where local consumer or mandatory law says otherwise.

Contact

AIVRAX.io
Karachi, Pakistan and Houston, Texas, USA
contact@akbhojani.com